When will installation be arranged?
Installation will be scheduled after payment and order confirmation. Our Customer Service team will contact you to arrange a suitable date and time.
Is installation included with the BIOFAIRY H₂ ?
Yes. Standard installation is included for eligible purchases. Additional charges may apply for extra piping, special fittings, electrical work or non-standard installation requirements.
Do you provide delivery throughout Malaysia?
Yes. BIOFAIRY provides delivery arrangements within Malaysia, subject to location and service availability.
How is the shipping or postage fee calculated?
Shipping and postage fees vary depending on the delivery location, product type, parcel size and weight. Please contact BIOFAIRY Customer Service to confirm the applicable fee before placing your order.
How long does delivery take?
Delivery time depends on the delivery location and stock availability. Our Customer Service team will confirm the estimated delivery or installation schedule after your order has been confirmed
Can I change my order after payment?
Please contact BIOFAIRY Customer Service as soon as possible. Changes are subject to order status, stock availability and whether delivery or installation has already been arranged.
When is my order confirmed?
Your order is confirmed once full payment, approved instalment payment or another authorised payment method has been successfully verified.
Can I purchase BIOFAIRY H₂ R600 by instalment?
Yes. Eligible customers may use available instalment plans. Tenure, interest rate and approval are subject to the selected bank or payment provider.
What payment methods are accepted?
We accept the payment methods displayed on our website or payment platform, including eligible card and instalment options. Availability may vary.
How do I arrange filter replacement or after-sales service?
Please contact BIOFAIRY Customer Service. Our team will assist with filter replacement, maintenance enquiries and after-sales support.
Does the purchase include free filters?
Selected BIOFAIRY H₂ packages include 3 years of free filters. Please refer to the applicable package terms at the time of purchase.
What water source can be used?
BIOFAIRY H₂ is designed for municipal tap water.
What is the rated total purified water capacity?
The rated total purified water volume is 4000L, subject to incoming water quality and actual usage conditions.
What is the purified water flow rate?
The specified purified water flow rate is approximately 1.57L/min.
What filtration system does it use?
The system uses 600G RO purification together with its filtration components to provide purified drinking water.
What is the hydrogen concentration?
BIOFAIRY H₂ is specified with hydrogen-rich water of up to approximately 1500-1800ppb, based on the product specification.
What is BIOFAIRY H₂ ?
BIOFAIRY H₂ is a hydrogen-rich RO water purifier designed for household drinking water, combining RO purification with hydrogen-rich water technology.
