PRIVACY POLICY
BIOFAIRY respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase our products, contact us, register an account, submit an enquiry or otherwise interact with us.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
INFORMATION WE COLLECT
We may collect personal information from you directly, automatically when you use our website, or from third parties where permitted by law.
The information we may collect includes your name, telephone number, email address, billing address, delivery address, account information, purchase history, payment-related information, product enquiries, warranty or service information, installation details, customer service communications and any other information you voluntarily provide to us.
We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, access times, website activity, cookies and similar technologies.
INFORMATION WE COLLECT DIRECTLY FROM YOU
We may collect information directly from you when you:
- Create an account or register on our website
- Purchase or order BIOFAIRY products
- Submit an enquiry or contact form
- Request product installation, servicing or warranty support
- Participate in promotions, campaigns or events
- Contact our customer service team
- Subscribe to marketing updates or promotional information
- Provide feedback, reviews or survey responses
You are responsible for ensuring that the information you provide to us is accurate and up to date.
HOW WE USE YOUR INFORMATION
We may use your personal information to process and fulfil your orders, arrange delivery and installation, provide warranty and after-sales services, respond to enquiries, manage customer accounts, process payments, communicate order or service updates, improve our products and services, maintain website security and provide customer support.
Where permitted, we may also use your information to send you information about BIOFAIRY products, promotions, special offers, events and other marketing communications. You may unsubscribe from marketing communications at any time.
PAYMENT INFORMATION
Payments may be processed through banks, payment gateways, credit card providers, e-wallet providers, Buy Now Pay Later providers or other third-party payment service providers.
BIOFAIRY may not directly store your complete credit or debit card information when payment is processed through an authorised third-party payment provider. The handling of payment information may also be subject to the privacy policies and terms of the relevant payment provider.
DELIVERY, INSTALLATION AND AFTER-SALES SERVICE
Where delivery, installation, maintenance, filter replacement, warranty or repair services are required, we may share relevant customer information with authorised employees, technicians, logistics providers, service partners or contractors solely for the purpose of providing the requested service.
Only information reasonably required to complete the service will be shared.
DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information.
We may disclose your information to our related companies, authorised service providers, delivery companies, installers, payment processors, technology providers, professional advisers or government authorities where reasonably necessary to operate our business, provide services to you, comply with legal obligations or protect our legitimate interests.
Third-party service providers are expected to handle personal information appropriately and only for the purposes for which the information has been provided.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic, improve user experience and support advertising or marketing activities.
You may adjust your browser settings to reject or delete cookies. However, disabling certain cookies may affect some functions of the website.
MARKETING COMMUNICATIONS
If you have agreed to receive promotional communications, we may contact you through email, SMS, telephone, WhatsApp or other communication channels regarding products, promotions, events and services.
You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided where available.
DATA SECURITY
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are also responsible for protecting their account passwords and access credentials.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for business, customer service, warranty, accounting, legal, regulatory or contractual purposes.
When personal information is no longer required, we may securely delete, destroy or anonymise it in accordance with applicable requirements.
YOUR RIGHTS
Subject to applicable Malaysian laws, you may request access to your personal information, request correction of inaccurate information, withdraw consent where applicable, request information about how your data is being used, or request that certain marketing communications be stopped.
We may require reasonable verification of your identity before processing certain requests.
PERSONAL DATA PROTECTION
BIOFAIRY endeavours to handle personal information in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (PDPA) where applicable.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms, payment providers or external services.
BIOFAIRY is not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of those third parties before providing personal information.
CHILDREN'S PRIVACY
Our website and products are not specifically directed at children.
Where personal information relating to a minor is provided, the information should be submitted by or with the consent of the minor's parent or legal guardian where required.
CHANGES TO THIS PRIVACY POLICY
BIOFAIRY may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable requirements.
The latest version will be published on this website together with the updated effective date.
CONTACT US
If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our website.
BIOFAIRY
Better Water, Better Life.
BIOFAIRY MANAGE & OPERATE BY TRIOMATIC VENTURES SDN BHD