TERMS & CONDITIONS
Last Updated: 5 October 2026
Welcome to BIOFAIRY. Please read these Terms & Conditions carefully before accessing or using our website, purchasing our products, or using any services provided by us.
By accessing this website, creating an account, placing an order, purchasing a product or using any part of our services, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Shipping Policy, Return Policy, Warranty Policy and any other applicable policies published on this website.
If you do not agree with these Terms & Conditions, please do not use this website or place an order.
1. GENERAL
BIOFAIRY provides products and services through our website, online platforms, live-selling channels, physical locations and authorised sales or service channels.
We reserve the right to update, modify, replace or discontinue any part of this website, our products, services, promotions or these Terms & Conditions at any time.
The latest version published on this website shall apply from the stated effective date.
2. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, images, prices and other information displayed on our website are accurate.
However, actual product appearance, packaging, colour, accessories or specifications may vary slightly due to product improvements, manufacturing changes, screen displays or supplier updates.
Where there is any material difference affecting an order, BIOFAIRY will endeavour to inform the customer where reasonably practicable.
3. PRODUCT AVAILABILITY
All products are subject to availability.
Placing an order does not guarantee product availability until the order has been accepted and confirmed.
If an ordered product is unavailable, BIOFAIRY may contact the customer to arrange a replacement, wait for restocking, issue a refund where applicable, or agree on another suitable arrangement.
4. PRICING
All prices displayed are in Malaysian Ringgit (RM) unless otherwise stated.
BIOFAIRY reserves the right to change product prices, promotional prices, instalment offers, discounts, gifts and other offers without prior notice.
The price applicable to an order will be the price confirmed at the time the order is accepted, subject to correction of any obvious pricing or system error.
5. PROMOTIONS & SPECIAL OFFERS
Promotions, gifts, vouchers, discounts, instalment plans and special offers may be subject to specific terms, validity periods, stock availability and eligibility requirements.
Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other offers.
BIOFAIRY reserves the right to amend, extend, suspend or withdraw promotions where reasonably necessary.
6. ORDERS
Customers are responsible for ensuring that all information submitted when placing an order is complete and accurate.
BIOFAIRY reserves the right to accept, reject or cancel an order where reasonably necessary, including in cases of product unavailability, incorrect pricing, suspected fraud, payment failure, incomplete customer information or other legitimate business reasons.
If payment has already been received for an order that BIOFAIRY is unable to fulfil, an appropriate refund or alternative arrangement will be made.
7. PAYMENT
Payment must be made using the payment methods made available by BIOFAIRY.
Available payment methods may include cash, bank transfer, credit card, debit card, e-wallet, instalment facilities, Buy Now Pay Later services or third-party payment gateways.
Payments made through third-party payment providers are also subject to the terms and conditions of those providers.
The customer is responsible for ensuring that payment information provided is accurate and that sufficient funds or credit are available.
8. INSTALMENT PURCHASES
Instalment plans are subject to approval by the relevant bank, card issuer, financing provider or payment service provider.
Interest rates, processing fees, repayment periods and eligibility requirements may vary according to the selected instalment programme.
BIOFAIRY does not control approval decisions made by third-party financial or payment institutions.
9. SHIPPING & DELIVERY
Delivery arrangements are governed by our Shipping Policy.
Shipping and postage fees may vary depending on delivery location, product type, parcel size and weight.
Please contact BIOFAIRY Customer Service to confirm the applicable shipping or postage fee before placing your order where required.
Customers must provide complete and accurate delivery information.
BIOFAIRY will not be responsible for delays caused by incorrect addresses, incomplete information, courier delays, weather conditions or other circumstances reasonably outside our control.
10. INSTALLATION
Certain BIOFAIRY products, including water purifiers, may require professional installation.
Where free installation is included in a promotion or product package, it generally covers standard installation only unless otherwise stated.
Additional work, special piping, electrical work, drilling, additional materials, difficult site conditions or non-standard installation requirements may incur additional charges.
Any additional charges should be confirmed with the customer before the additional work is carried out.
11. WATER PURIFIER INSTALLATION REQUIREMENTS
Customers are responsible for ensuring that the installation location has suitable access to an appropriate water source, drainage, power supply and sufficient installation space where required.
BIOFAIRY or its authorised installer may decline or postpone installation if the location is considered unsuitable or unsafe.
12. FILTERS & CONSUMABLE ITEMS
Filter lifespan may vary depending on water quality, water consumption, operating conditions and usage frequency.
Any stated filter replacement period is an estimated or recommended replacement schedule unless specifically guaranteed under the applicable product package.
Free filter programmes are subject to the terms of the applicable sales package and do not necessarily include additional installation, transport or special service charges unless expressly stated.
13. RETURNS & EXCHANGES
Returns, replacements and refunds are governed by our Return Policy.
Products that have been installed, connected, opened or used may not be eligible for return solely due to change of mind, personal preference or other non-quality-related reasons.
Faulty products will be handled in accordance with the applicable warranty and after-sales service terms.
14. WARRANTY
Warranty coverage varies according to the product and applicable warranty programme.
Warranty does not generally cover damage caused by misuse, accidents, unauthorised modification, unauthorised repairs, improper installation, external factors, normal wear and tear or consumable items unless otherwise stated.
Customers should retain their receipt, invoice or proof of purchase for warranty verification.
15. AFTER-SALES SERVICE
BIOFAIRY may provide installation, filter replacement, maintenance, technical support and repair services depending on the product purchased.
Service availability, scheduling and charges may vary according to location, product condition, warranty status and the nature of the service required.
16. CUSTOMER RESPONSIBILITIES
Customers are responsible for using products according to the user manual, safety instructions and recommended operating conditions.
Customers should not dismantle, modify or repair electrical or water-treatment equipment unless authorised to do so.
Damage resulting from improper use or unauthorised modification may affect warranty coverage.
17. HEALTH & PRODUCT INFORMATION
Information provided on the BIOFAIRY website regarding wellness, hydrogen-rich water, nutrition or healthy lifestyles is provided for general informational purposes.
Unless expressly supported by applicable product approval or authorised claims, such information should not be regarded as medical diagnosis, medical treatment or a substitute for professional medical advice.
Customers with medical conditions or specific health concerns should seek advice from an appropriately qualified healthcare professional.
18. INTELLECTUAL PROPERTY
All website content, including the BIOFAIRY name, trademarks, logos, product images, graphics, designs, text, videos and other materials, is owned by BIOFAIRY, its operating company, licensors or respective rights holders.
Such content may not be copied, reproduced, modified, distributed or used for commercial purposes without prior permission.
19. WEBSITE USE
You must not use this website for unlawful, fraudulent, abusive or harmful activities.
You must not attempt to interfere with website security, gain unauthorised access to systems, transmit malicious software or misuse website content.
BIOFAIRY reserves the right to restrict access where misuse is reasonably suspected.
20. THIRD-PARTY SERVICES
Our website may contain links or integrations with payment providers, financial institutions, social media platforms, logistics companies or other third-party services.
BIOFAIRY is not responsible for the content, availability, privacy practices or independent terms of third-party services.
21. LIMITATION OF LIABILITY
To the extent permitted by applicable law, BIOFAIRY will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable Malaysian law.
22. PRIVACY
Personal information collected through this website will be handled in accordance with our Privacy Policy and applicable personal data protection requirements.
23. CHANGES TO THESE TERMS
BIOFAIRY may update these Terms & Conditions from time to time.
Any updated Terms & Conditions will be published on this website. Continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.
24. GOVERNING LAW
These Terms & Conditions shall be governed by the applicable laws of Malaysia.
Any dispute shall be handled in accordance with applicable Malaysian laws and legal procedures.
25. CONTACT US
If you have any questions regarding these Terms & Conditions, your order, payment, delivery, installation, warranty or after-sales service, please contact BIOFAIRY Customer Service through the contact details provided on our website.
BIOFAIRY
Better Water, Better Life.